E-commerce major Snapdeal has won the coveted Australian Service Excellence Award 2015 for the service excellence category. Snapdeal is the first Indian e-commerce company to receive this award for its high standards of management, training and commitment to customer experience excellence, according to company sources.
The 14th Annual Australian Service Excellence Awards ceremony was held on October 28 in Melbourne. The award is endorsed by the Prime Minister of Australia and is the country’s most rigorous multi industry awards programme, which showcases the highest achievement in excellence.
About the achievement, Jayant Sood, chief customer experience officer (CCO), Snapdeal said, “We are delighted to receive this award and be recognised for customer service excellence at such a prestigious global platform. The customer is at the heart of what we do and providing them with the best experience is our top most priority. It is an extremely proud moment for us to be the first Indian e-commerce company to win this prestigious award which is also a testimony to our best-in-class customer service operations at Snapdeal”.
Ricky Tyler, vice president, International Council of Customer Service Organisations (ICCSO) said, “The Australian Service Excellence Awards are the company’s premier international platform for recognizing Service Excellence across industries. Snapdeal’s track record, consistency and differentiators truly set it apart in the online retail space. We review service standards within organisations across the world, and certify Snapdeal has the right people, the right standards and the right mindset to serve customers at the highest level.”
