Retail Stalwarts Discuss Technology, Trends, and Transformations at the RAI Bengaluru Retail Summit 2023

Retail Stalwarts Discuss Technology, Trends, And Transformations At The RAI Bengaluru Retail Summit 2023

Retailers Association of India (RAI) organised the first edition of the Bengaluru Retail Summit bringing together retail industry thought leaders, innovators, and changemakers from across the industry spectrum. The Bengaluru Retail Summit 2023 (BRS 2023) by was held on 29th November 2023 at the Welcomhotel by ITC Hotels, in Bengaluru.

BRS 2023 has been designed to create a common platform for retailers and brands to take a deep dive into transformative discussions and uncover emerging trends. Speaking at the summit, Kumar Rajagopalan, CEO, Retailers Association of India (RAI), said, “We look forward to our Retail Summit in Bengaluru. These summits play a crucial role in helping us grasp the evolving expectations of customers and the latest trends in the retail industry. They also provide a valuable opportunity for investors to meet and engage with various stakeholders. As we navigate the complexities of omnichannel branding, understanding, and responding to consumer behaviour is key. The Bengaluru Retail Summit is not just a platform for discussion but a catalyst for shaping the future of retail.”

Expressing delight at the first edition of BRS, Subhash Chandra L, MD, Sangeetha Mobiles said, “We have always believed in the power of customer-centric retailing. The Bengaluru Retail Summit 2023 is a testament to the evolving landscape of retail. The challenge lies in creating a seamless and consistent experience across all platforms, which is fundamental to building lasting customer relationships. It’s not about being everywhere, but about being impactful wherever you are. This summit serves as a crucial platform for sharing ideas, learning, and collectively pushing the boundaries of what’s possible in retail.”

Arvind Dadu, CEO, Anand Sweets and Savouries, added, “As the retail landscape undergoes a profound digital transformation, it’s crucial for traditional sectors like ours to adapt and thrive. We recognise the immense potential that the digital era offers for enhancing customer experience and engagement. The Bengaluru Retail Summit provides an invaluable platform to delve into strategies that harmonize our rich heritage with modern technological advancements. Embracing digital channels, integrating data analytics for a tailored customer journey, and adopting new technologies are essential steps towards ensuring our beloved customers enjoy the same quality and warmth they have always cherished, now with enhanced convenience and personalisation.”

Johnson Verghese, CEO, Fossil India said, “The retail industry stands at a significant crossroad. We recognise the imperative need to blend the traditional with the digital, creating a harmonious retail experience that resonates with today’s consumer. Leveraging data analytics for a more personalized shopping experience, seamlessly connecting online and offline channels, and adopting innovative technologies are not just trends but essentials for enhancing customer engagement and satisfaction. As we discuss these pivotal topics, our focus remains steadfast on reshaping retail to be more responsive, intuitive, and customer- centric in the digital age. The Bengaluru Retail Summit is more than a convergence of ideas; it’s a roadmap for the future of retail, defined by agility, personalisation, and technological integration.”

In a captivating Fireside chat, Vikas Nahar, Founder and CEO, Hapilo, expressed, “In today’s dynamic retail landscape, the role of Direct-to-Consumer channels has become more pivotal than ever. The Bengaluru Retail Summit provides a brilliant platform to discuss and explore the evolving nature of retail in the digital age. As a brand, we believe that the essence of successful retail lies in understanding and catering to the evolving needs of consumers. As the retail sector continues to evolve, harnessing the power of digital channels will be crucial for brands to stay relevant, agile, and connected with their audience. This summit is an opportunity for us to share insights, learn from peers, and collectively drive the future of retail in an increasingly digital world.”

Stimulating panel discussions were centred around three key topics that were ‘Navigating Branding in the Omnichannel Era: Strategies for Enhanced Customer Experience and Reach’, ‘Redefining Retail: Technology, Trends, and Transformations in the Indian Marketplace’, and ‘Customer Harmony: Reshaping Retail for the Digital Age’. Retail industry leaders speaking at the Bengaluru Retail Summit 2023 by RAI were Chandru Kalro, MD, TTK Prestige Ltd.; Johnson Varghese, CEO, Fossil India; Karan Mehta, CEO, Easybuy, Landmark Group; Manohar Chatlani, MD, M D Retail India (Soch Apparels); Subhash Chandra L, MD, Sangeetha Mobiles; among many others.

Highlight of the summit was the overwhelming participation of D2C brands leaders, which included Anant Tanted -Founder & CEO, The Indian Garage Co.; Amit Phutane – VP, Duroflex; Anish Roy – Co-Founder & CEO, TagZ Foods; Chaitanya Chitta – Co-Founder, Slay Coffee; Chinu Kala – Founder, Rubans Accessories; Mohanraj J, – CEO, Duroflex; Nidhi Singh – Co-Founder, Samosa Singh; Vinay Kothari – Founder, GO Desi, among others.

The Bengaluru Retail Summit 2023 marks a pivotal juncture in the retail landscape of India. This premier event, set against the backdrop of Bengaluru’s vibrant retail culture, brings together thought leaders, innovators, and changemakers from across the industry spectrum. Dive deep into transformative discussions, uncover emerging trends, and network with the who’s who of the retail world.

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