After a string of complaints from online buyers related to delay or non-delivery of products and sub-standard goods, the government has decided to set up a committee to suggest ways to deal with grievances of e-commerce customers.
“E-commerce is growing. There are many consumer complaints. We will set up a committee to look into this matter and suggest how to deal with it,” consumer affairs minister Ram Vilas Paswan told reporters in New Delhi after the 30th meeting of the Central Consumer Protection Council (CCPC).
The ministry is also planning to hold separate discussions with e-commerce companies on rising complaints of consumers and ways to curb them.
A senior official of the consumer affairs ministry said the issue was discussed at length in the CCPC meeting and it was decided that the new committee will submit the report on e-commerce issues within 15 days.
The suggestions made by the committee will be incorporated in the rules after the passage of the proposed Consumer Protection Bill in Parliament. The bill also has provisions to protect e-commerce consumers, he said.
A parliamentary standing committee is vetting the bill and likely to submit its report in the coming session of Parliament.