In a move to reach out to more customers across the country, e-commerce player Snapdeal has launched multilingual interface allowing customers use among 12 language options for shopping through mobile app.
Snapdeal’s user interface on the mobile is now available in Hindi and Telugu. From January 26, other local languages including Gujarati, Tamil, Marathi, Bengali, Kannada, Malayalam, Oriya, Assamese and Punjabi will be added.It has also developed a grammar engine to ensure an error-free translation, the company said.
“India’s linguistic diversity is a huge opportunity to expand the market to include those users who would prefer to engage online in their native languages. Our decision to go multilingual is driven by the feedback that we have received from our users,” Snapdeal co-founder Rohit Bansal said.
He said the multilingual interface has expanded its reach to an additional 130 million smartphone users in the country, who use internet in regional languages.
E-commerce currently contributes about one to two per cent of the retail business in the country and in coming 7-8 years, the percentage is likely to increase upto 10 per cent.
